Privacy Notice

This Privacy Notice explains how easyJet collects and uses your Personal Data when we you are navigating or https://parking.easyjet.com and fasttrack.easyjet.com (the "Website").

 

Our main easyJet Privacy Notice applies when you book your easyJet flight or holiday or when you navigate on our main websites www.easyJet.com and www.easyjet.com/holidays .

 

Who is responsible for your Personal Data?

 

When we talk about "we" or "us" or "our" or "easyJet", we mean easyJet Airline Company Limited.

 

This website is operated on our behalf by CAVU ECOMMERCE (EMEA) LIMITED ("CAVU"), also referred as ParkVia.

 

CAVU acts on behalf of easyJet to introduce customers to other companies (we call each of these a "Service Provider") providing airport parking, airport hotels & parking, security fast track, passport fast track, meet & assist, airport lounges and transfers services ("Additional Services").

 

We don't control or own or provide these Additional Services. We give your data to your chosen Service Providers, and they become a separate data controller, responsible for their own processing of your personal data. Please review the relevant Service Provider's privacy notice before booking their services.

 

To find out more about our of cookies and similar technology used on this Website, please see our easyJetparking.com Cookie Notice .

 

How do we process your personal data?

 

We process your personal data when you navigate and use our Website, to search for or book Additional Services. You purchase these Additional Services from the relevant Service Provider.

We also use your Personal Data to calculate and receive commission due to us, to improve our products and services, to give you a better experience on our Website and to personalise some offers to you where you have agreed to receive marketing from us.

 

1.       General use of the Website

When you navigate and use our Website, we collect some Personal Data through cookies and similar technologies.

 

Some cookies are necessary to maintain our services and cannot be switched off, while some are used to provide you with more personalised content from easyJet and other third-party companies as you navigate easyJet's websites and across the internet. You will receive this personalised content if you agreed to this when setting your cookie preferences.

 

If you have agreed to personalization and advertising cookies and have also agreed to receive marketing from easyJet, we may also contact you based on your browsing of our Website or if you have got part way through booking but haven't completed it.

 

We use Google Analytics and, to find out more about easyJet's use of cookies, please see our Cookie Notice available at https://parking.easyjet.com and fasttrack.easyjet.com .

 

2.      Helping you book Additional Services

At the time you book or at any time, you can purchase Additional Services.

 

CAVU are the data controller and the merchant of record for any payments you make for Additional Services, for more information about how CAVU processes your personal please click here.

 

Additional Services are provided by the relevant Service Provider, not by easyJet.

 

Each Service Provider is an independent data controller in respect of its own processing of personal data in connection with the additional products and services you have purchased on this Website or as part of your booking with us, and their terms and conditions and privacy notice will apply.

 

Processing Activities/Purposes	Personal Data	Lawful Basis	Retention
Operating this website	name address country of residence contact details (such as your email address and telephone number), your car registration (for airport parking only) your payment details, so that you can pay for your booking	Legitimate interest of offering you the ability to book Additional Services from third party Service Providers	Up until the booking is submitted to the relevant Service Provider, or up until you either stop/cancel your search

 

 

3.       I have a pre-booking enquiry or a question about the services available on the Website

 

When you contact us via email, telephone, social media, our chat tool (chatbot), or post in relation to a query, we collect Personal Data relating to your query in order to fulfil your request.

 

To improve your experience with us and to speed up our communications with you, we use automated technology which may be assisted by Artificial Intelligence, to direct you through our processes, for example to answer email queries. Any decisions which are made about your travel based on automation and may impact you, will be reviewed by a person working on behalf of easyJet.

 

Processing Activities/Purposes	Personal Data	Lawful Basis	Retention
General enquiry about your search results or the airport services on offer	Contact details (social media ID, Email address, telephone number) Notes on communication Enquiry details Search details	Legitimate Interest - to facilitate our relationship with you and provide good quality customer services.	180 days from the date of the call or the query
Recording of your call	Can be any of the scenarios listed above.	Legitimate Interest - to facilitate our relationship and provide good quality customer services.	180 days from the date of the call

 

4.       Marketing

We may send you personalized marketing communications to you about Additional Services, where you have agreed to receive marketing from us.

 

We use your customer profile to understand which of our products, services and offers you may be interested in receiving information about.

 

In some cases, to support our marketing and communications activities, we may share information with third-party data companies, to ensure the accuracy of our customer profiles. We may also receive personal data about our customers from third-party data companies to improve our customer profiles if the data company is lawfully able to share that information with us under data protection legislation.

 

We also collect information about how you interact with our marketing communications, such as whether you have opened a communication or not.

 

You can unsubscribe from receiving marketing at any time by clicking an unsubscribe button at the bottom of the marketing email, or alternatively you can manage your preferences by logging into your account. If you use Our easyJet app you can manage your pop-up notification in the communication settings of your easyJet app account. If you would like to exercise your right to object to marketing, please see the section on "Your Data Protection Rights" for further details.

Processing Activities/Purposes	Personal Data	Lawful Basis	Retention
Personalised marketing communications	Customer profile information	Marketing consent and cookie consent	6.5 years

Who do we share your Personal Data with?

 

Your Personal Data will be shared within easyJet in order to manage our relationship with you, including customer insight and marketing activities.

 

We share some of your Personal Data with CAVU who operates this Website on our behalf and who processes payment as an independent data controller for the Additional Services.

 

Learn more about who we may share your Personal Data with:

 

1.       Suppliers providing services to us

 

We share your Personal Data with the companies who support our key customer services processes (contact centres) and IT systems. These are to ensure easyJet can run our operations.

 

2.       Travel partners (Service Providers)

 

The relevant Service Provider(s), with whom you book Additional Services.

 

The Service Provider's terms and conditions and privacy notice will apply to your purchase and will provide further details on how your Personal Data is shared with easyJet.

 

3.       Government agencies

 

We share relevant information with government agencies when this is required by law.

In addition to the categories of parties listed above, we may disclose your Personal Data when this is required by the law of any jurisdiction to which easyJet may be subject.

 

4.       Fraud prevention agencies

 

In order to ensure the security of your transactions and prevent or detect fraudulent transactions, we may also share your information with our fraud screening partners.

 

International transfers

 

Most of easyJet's customer Personal Data are collected and processed by easyJet within the United Kingdom, where easyJet is headquartered or within the European Union where we operate.

 

However, some of our suppliers may be located outside the U.K or European Economic Area (EEA being the being the European Union and Iceland, Liechtenstein and Norway) and may have access to your Personal Data in order to support easyJet's business operations.

 

Where your Personal Data are transferred outside of the UK/EEA, we require that one of the following appropriate safeguards is in place, in accordance with data protection laws:

 

        there is a decision by the UK Secretary of State for Digital, Culture, Media and Sport and/or the European Commission that the country to which our customers' data is transferred provides an adequate level of data protection; or

 

        in the absence of such decision, the contracts that we have in place with these suppliers include the European Commission's Standard Contractual Clauses and the UK International Data Transfer Agreement (IDTA).

 

What are your data protection rights?

 

Data protection laws give you specific rights in relation to your Personal Data and we want to make it easy for you to exercise these rights.

 

Learn more about your data rights and how to make a request below:

 

Make a Data Rights Request

 

1.       The Right to be Informed and have Access

 

You are entitled to know whether we hold your Personal Data and if so, receive a copy of your Personal Data.

 

2.       The Right to Data Portability

 

You have the right to receive some of your Personal Data in a portable and reusable format.

 

3.       The Right to Rectification

 

If you believe that we hold incorrect or incomplete information about you, please let us know and we will aim to correct it. Most of the time, you will be able to correct and update your information through your easyJet online account.

 

4.       The Right to Erasure

 

Where we rely on consent to process your Personal Data or use it for direct marketing purposes, you can request that we delete your Personal Data.

 

Where we rely on legitimate interests to process your Personal Data you can also make a request to delete your Personal Data and we will review this.

 

5.       The Right to Restrict Processing

 

In certain circumstances, you may ask that we continue to store your Personal Data but not use it. For example, if you consider that we hold Personal Data relating to you that you may need for legal purposes, you can request us to not delete this information.

 

6.       The Right to Object

 

Where you believe you have reasons to object to the use of your Personal Data, for example, where our use is based on legitimate interests, you can make an Objection Request and provide us with the details of why you believe easyJet should stop using your Personal Data for a particular activity.

 

Whenever we rely on legitimate interests, we have undertaken a thorough assessment of the processing activity and have balanced our business interests against your rights and freedoms, as well as ensuring we have minimised the use of your Personal Data.

 

If you would like to unsubscribe from marketing you can unsubscribe at any time by clicking an unsubscribe button at the bottom of the marketing email, or alternatively you can manage your preferences by logging into your account. If you use our easyJet app you can manage your pop-up notifications in the communication settings of your easyJet app account.

 

7.       The Right to Revoke Consent

 

Where we process your Personal Data based on your consent, you can withdraw your consent at any time by contacting the easyJet data protection team at data.protection@easyjet.com .

 

8.       The Right not to be subject to a decision based solely on automated processing

 

You have the right to object to any easyJet decision based solely on automated processing. Your objection does not affect the legality of any processing carried out before your objection.

 

Data Rights Request Form

 

Our data rights request form makes it easier for you to make a rights request and for us to locate your information quickly. To make a request you will need to provide the following information:

 

        Your full name,

        A description of the Personal Data that relates to your rights request. An accurate description of your request will save you time and effort and will allow us to focus our searches on what you need and quickly reply to you,

        All email addresses you have used to book or communicate with us, even if you no longer use these,

        Other information that may help us locate your Personal Data (e.g. your booking references or date ranges),

 

For the protection of your Personal Data, we will also need to verify your identity, so make sure you upload in the form a copy of your current and valid photo ID (e.g. passport page).

 

If you submit a request on behalf of another person, we will need to ensure that this person has authorised you to make this request and receive their Personal Data. To make it easier for you, we have included in our form a simple consent form to ensure that you have the right to submit your request.

 

After you submit the form, you will receive a confirmation receipt. If we need more information from you to process your request, we will contact you to let you know. If you have provided all the required information, we will process your request as soon as possible within one month, in accordance with data protection laws.

 

Please note that our Data Protection team does not deal with requests for invoices. In order to quickly and easily receive invoices of your bookings, please use the easyJet Contact us form .

 

Contacting our DPO

 

If you have a query about your Personal Data or if you want to raise a concern, you can contact our Data Protection Officer and the Data Protection team via:

 

data.protection@easyjet.com

 

We may ask you to verify your identity before we can process your query.

 

If you are still not satisfied with the way we use your Personal Data and you believe this is not in accordance with data protection laws, you have the right to lodge a complaint with your local data protection authority.

 

In the UK, the relevant supervisory authority is the Information Commissioner's Office (ICO). You can contact the ICO via their web-form at https://ico.org.uk/concerns/ or call the ICO helpline on +44 (0)303 123 1113.

 

If you are a resident of an EU country and would like to contact your relevant supervisory authority, you can find a list of authorities via: www.edpb.europa.eu/about-edpb/about-edpb/members_en

 

Privacy Notice Updates

 

This Privacy Notice replaces any previous privacy notices published on this Website.

 

We may update this Privacy Notice from time to time to ensure that the information we provide to you is up to date with any change of legislation and/or new business developments and in accordance with the relevant data protection laws. Any new version of this Privacy Notice will be published on our website.